Terms of service (draft)
1. The service
LexData, a service of LexData B.V., sells written research reports on published Dutch rulings. Research into published rulings: not legal advice, and not a replacement for a lawyer or mediator. You choose a package with a number of questions, complete an interview about your situation, and receive a report through a personal link.
2. What we do not do
We do not draft or check covenants, parenting plans or divisions, calculate pensions or tax, monitor deadlines or file forms. The report is not advice for the other party. Nobody but you can derive rights from the report. It is no prediction of the outcome of your case and no guarantee. Published rulings are a small, non-random share of all cases.
3. Ordering and paying
Prices are in euro, per package, including VAT and all costs: there are no other service, transaction or payment fees. You pay before the interview starts, through our payment provider; we do not store your card or bank details. A discount code lowers the price of one order; codes have no cash value and cannot be combined. [Owner decision: invoice details.]
4. Delivery
Generating your report can take up to 24 hours; that time starts when your interview is complete and paid. If delivery will be late, we tell you within one working day with the reason and a new date. If we do not deliver on time, we refund you in full of our own accord, within 14 days, unless you tell us you would rather wait for the report. Our liability for late or non-delivery is limited to that refund.
5. When the data is thin
For a question where we find too few comparable rulings to show a pattern, the report says so and shows the rulings that were found. [Owner decision: whether such a question is refunded, credited or replaced.]
6. Withdrawal
You may withdraw within 14 days without giving a reason; an email is enough, or the button on your order page. There is no form requirement, and any refund request within those 14 days counts as a withdrawal. If you asked us to start within the 14 days and withdraw before the report is delivered, you pay a proportional part for the work done (section 7). The right of withdrawal ends once the report has been fully delivered. See the withdrawal page.
7. Stopping midway
Your order consists of four work steps: the interview, the research, the check by a person, and the report. If the order stops midway, you pay at most a reasonable part for the steps already done, and we refund the rest. There is no 'no refund' rule and no fixed percentage per step. If you stop because the interview got stuck or the product did not do what we promised, we refund everything.
8. Complaints and corrections
Report an error in your report within 14 days of delivery and you get a written answer on the substance and, if needed, a corrected version. If we find an error ourselves, we tell you what changes and, where an amount changes, the difference in euros. A defective part of a report is refunded in part. You can complain for at least one year after delivery; no shorter period applies. We do not change these terms for an order already placed.
9. Your information
We rely on what you tell us. If your answers are incomplete or wrong, the report can differ because of that; we remain responsible for our own mistakes. Do not enter names, addresses, phone numbers, email addresses, case numbers or exact dates.
10. Use of the report
The report is for you, your lawyer or mediator, and your own case only. Do not publish it, resell or copy it, put it on social media, or share it with family, an employer or the press. Scraping or bulk copying from our site is not allowed.
11. Reference date
The report reflects the law and the published rulings on its reference date. There is no aftercare: we do not update a report afterwards.
12. Guardianship and administration
If you are under guardianship (curatele), administration (bewind) or mentorship, your guardian or administrator may need to agree to the order. We may ask for that, and refund you in full if the agreement does not come.
13. Liability
[Owner decision with the lawyer: the liability clause, tied to the insurance.] Staff, reviewers and the director of LexData B.V. are not personally liable, except for intent or gross recklessness; you can only hold LexData B.V. to account.
14. Payment reminders
If an amount is due and unpaid, we send one reminder giving you 15 days after receipt to pay, with the collection costs under the statutory scale (at least €40). No other costs, penalties or fixed cancellation fees apply.
15. Law and court
Dutch law applies, without taking away the protection that the mandatory law of your country of residence gives you as a consumer. Disputes go to the court that is competent under the law. There is no arbitration, forum choice or mandatory disputes committee for consumers. [Owner decision: whether to join a recognised disputes committee, with its standard text.]
16. Account and free taster
The first part of the interview on your account, about 15 of your messages with the 4 most important questions, is free and is not a purchase: no contract, no payment details. The contract starts when you choose a package and pay. After that you can continue the interview to go deeper, change your questions and details, and move to a larger package for the difference; the research starts when you press 'Start my research'. You write and sign off the questions yourself, also when you change their wording or order saved questions later; the research answers them as you wrote them, on the answers you gave. Saved questions and earlier answers are not checked again by us: when time has passed, you confirm they still fit your situation.