Privacy statement (draft)
Who is responsible
[Owner decision: company name, address and contact details of the controller.]
What we process, and for which purpose
Per category, only for the purposes named here (risk checklist iiq4rxp). Contact and order data (email address, package, amount, dates, the boxes you ticked): to perform your order; payment and tax retention; complaints and disputes. Payment data (payment status and reference; card and bank details stay with the payment provider): payment and tax retention; refunds; complaints and disputes. Account data (your email address, when you made the account and last logged in, the questions you saved for later): to keep your free interview and your saved questions so you can come back to them, and to log you in with a code. Interview data (the conversation, your answers, the questions you chose; special categories only for the boxes you ticked before the interview): to make your report; and, only if you choose the longer retention in the interview, to answer follow-up questions you order later without asking your story again. The report: to deliver it to you; complaints and corrections. The order log (what happened to your order and when, with a sealed IP address and device): proof of what we showed and you agreed to, in complaints and disputes. We do not use your data for any other purpose, not to "improve our services", not for advertising, and we do not sell it. A new purpose is only added after a written test that it fits the original purpose and a DPIA, and is then named here first.
About other people
What you tell us about the other parent or your children is their personal data; you are its source. We use it only to make your report, we never ask for their names, addresses or birth dates, and before a message goes to the language model, code replaces addresses and a name that follows a word for a person ("my ex Peter"). They have the same rights as you (access, correction, deletion, objection) by emailing us. Please do not share messages or medical files of the other person that you obtained without their consent.
Published rulings
Reports quote published rulings from the open data of the Rechtspraak. The courts pseudonymise them before publication; we print only the ECLI number, the year and the court level, never a name. Someone who recognises themselves in a ruling we quote and objects can email us: we then stop quoting that ruling, and a ruling the Rechtspraak withdraws is no longer cited.
Using your data in a dispute
If you make a claim against us, we may use your order data, the order log and the report to defend ourselves, for as long as the claim runs.
AI processing
A language model (Claude, from Anthropic) conducts the interview with you and turns your answers into a structured summary. Before a message is sent to it, email addresses, phone numbers, postcodes, IBANs, BSN numbers, street addresses, exact dates, case numbers and names after a word for a person are replaced by placeholders on our side. [Owner decision: processor agreement, data location and transfer safeguards.]
Security
Your email address, the conversation, your answers and your questions are stored encrypted on a server in the Netherlands; backups are encrypted too.
How long we keep it
A free interview you have not paid for: 180 days after your last answer, then deleted. Questions you saved for later: as long as your account exists. You can delete your account and everything on it at any time on your account page (confirmed with a code); paid orders then keep the retention you chose for them. An account without a login for 24 months is deleted with everything on it; we email you 30 days before, and logging in keeps it. Interview data and the report of a paid order: you choose in the interview: delete right after the report, keep 30 days, or keep 12 months; then the conversation, your answers, your questions and the report file are deleted, backups within 30 days after that. The order record (package, amount, dates), the payment data and the evidence file (the order log and the check files of your report, without the interview's content) are kept after that. [Owner decision with the lawyer (risk checklist inaae4n): how long; proposal: the order record and payment data seven years (tax retention), the evidence file five years after delivery (limitation period), then deleted.]
Your rights
You can ask for access, correction or deletion of your data, and object to processing, by emailing us; you can download your own data from your order page at any time. You can complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Cookies
The site uses no tracking or advertising cookies. The only cookies are functional: one after you entered the code on your order link, and one that keeps you logged in to your account for 30 days.